Refund policy
At Nourished by Soluna, every meal is prepared with care, quality, and food safety in mind. Because our meals are fresh, prepared food products, they are perishable and cannot be returned or exchanged once received.
Order Cancellations
Customer meal orders may be canceled for a full refund before preparation of the order has begun. Once an order has entered preparation or production, it may no longer be eligible for cancellation or a full refund.
If you need to cancel or make changes to an order, please contact Nourished by Soluna as soon as possible. We cannot guarantee that changes or cancellations can be accommodated after preparation has started.
Incorrect, Missing, or Damaged Orders
If your order arrives with an incorrect or missing item, damaged packaging, or another issue caused during preparation or delivery, please contact us as soon as possible after receiving your order.
When possible, please provide your order number, a description of the issue, and photographs of the affected item(s). This allows our team to review the concern promptly.
Depending on the circumstances, Nourished by Soluna may provide a replacement, store credit, partial refund, or full refund for the affected item.
Food Quality & Safety Concerns
If you believe a meal was received in an unsafe condition or there is a concern regarding its quality, do not consume the affected meal. Contact us promptly so we can review the issue.
Food preferences, taste preferences, or dissatisfaction with a meal that was prepared and delivered as ordered generally do not qualify for a refund.
Delivery Issues
Customers are responsible for providing complete and accurate delivery information and ensuring someone is available to receive an order when required.
Refunds may not be available when delivery cannot be completed because of an incorrect address, inaccessible delivery location, inability to contact the customer, or failure to receive the order during the scheduled delivery period.
Issues caused directly by Nourished by Soluna or our authorized delivery service will be reviewed individually.
Allergies & Dietary Requests
Customers are responsible for informing Nourished by Soluna of known food allergies or dietary requirements when ordering or when otherwise requested. While we take reasonable precautions when accommodating dietary requests, our meals may be prepared in facilities where common food allergens are present.
Please review available ingredient and allergen information before ordering if you have a food allergy or dietary restriction.
Facility, Organization & Contract Orders
Orders placed under facility, healthcare, community program, government, nonprofit, or other organizational contracts may be subject to separate cancellation, credit, replacement, and refund terms contained in the applicable service agreement or contract. Where those terms differ from this policy, the applicable agreement or contract will govern.
Refund Processing
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Contact Us
Questions or concerns regarding an order should be submitted through the contact information provided on our website. Please include your order number when applicable so we can assist you as quickly as possible.