Shipping policy

Meal Delivery & Pickup Policy

At Nourished by Soluna, our meals are freshly prepared and handled with care from preparation through delivery. Because we provide perishable prepared foods, our delivery procedures are designed to help maintain food quality and safety.

Delivery Areas

Nourished by Soluna provides meal delivery within our designated service areas. Delivery availability may vary based on location, order size, meal program, delivery schedule, and service capacity.

Customers will be notified during ordering if delivery is unavailable to their location.

Delivery Days & Times

Available delivery dates and time windows will be displayed during ordering or communicated directly to the customer.

Delivery times are estimates and may be affected by traffic, weather, order volume, road conditions, emergencies, or other circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant delays when possible.

Delivery Fees

Delivery fees, when applicable, will be displayed during checkout or communicated before an order is confirmed.

Fees may vary depending on delivery location, distance, order size, delivery method, or special delivery requirements.

Receiving Your Meal Delivery

Customers are responsible for providing a complete and accurate delivery address, apartment or unit number, gate or access instructions, telephone number, and any other information necessary to complete delivery.

Customers should ensure that someone is available to receive the order when required.

Because meals are perishable, customers should retrieve delivered meals promptly and follow all storage, refrigeration, reheating, and food-safety instructions provided with the order.

Unattended Deliveries

When an order is authorized to be left unattended, the customer assumes responsibility for retrieving and properly storing the meals promptly after delivery.

Nourished by Soluna cannot guarantee the quality or safety of meals that remain unattended or unrefrigerated after a completed delivery.

Missed or Unsuccessful Deliveries

If we are unable to complete a delivery because of an incorrect or incomplete address, inaccessible property, incorrect contact information, inability to reach the customer, or failure to receive an order when required, additional delivery charges may apply if redelivery is available.

Refunds are not guaranteed for unsuccessful deliveries caused by circumstances within the customer's control.

Incorrect, Missing, or Delivery-Damaged Orders

Please inspect your order promptly after receiving it.

If an item is missing, incorrect, damaged during delivery, or appears to have been delivered in an unsafe condition, please contact Nourished by Soluna as soon as possible.

When applicable, include your order number, a description of the issue, and photographs of the affected items or packaging.

Eligible concerns will be handled in accordance with our Return & Refund Policy.

Pickup Orders

When pickup is available, customers must collect their orders from the designated pickup location during the scheduled pickup period.

Because meals are prepared for scheduled fulfillment, orders that are not collected may not qualify for a refund.

Pickup instructions and available times will be provided when applicable.

Food Storage & Handling

Prepared meals should be refrigerated, frozen, reheated, or consumed according to the instructions provided with the order.

Customers are responsible for proper food handling and storage after delivery or pickup has been completed.

Do not consume food that you reasonably believe has been improperly stored, compromised, or left outside safe storage conditions.

Facility, Organization & Contract Deliveries

Meal deliveries for senior living communities, group homes, healthcare organizations, government agencies, nonprofits, community programs, and other contracted partners may operate under separately established delivery schedules, receiving procedures, service areas, minimum quantities, transportation requirements, and fees.

Where a written service agreement or contract contains terms different from this policy, the applicable agreement or contract will govern.

Weather, Emergencies & Service Interruptions

Delivery schedules may be modified, delayed, or temporarily suspended due to severe weather, natural disasters, emergency conditions, road closures, government orders, power outages, or other circumstances that could affect safe meal preparation or transportation.

When reasonably possible, Nourished by Soluna will communicate significant service changes to affected customers.

Contact Us

For questions regarding an upcoming delivery, pickup, or existing order, please contact Nourished by Soluna using the contact information provided on our website and include your order number when applicable.